Spark by Hilton
London Chiswick

Guest Information

Everything you need for a comfortable and informed stay.

Welcome

Dear Guest,

We are delighted that you have chosen our facilities for your stay. My team and I are very pleased to have you as our guest. Whether you are visiting for business or pleasure, we are here to do everything we can to make your stay great.

Your custom is highly valued, and we have tried to anticipate your needs. However, if we have overlooked anything, please do not hesitate to reach out to a member of the Front Desk or the Manager on Duty.

This directory is designed to provide information about our facilities, nearby attractions and the local area. We hope you will find it helpful during your stay.

Denzil Ratnam MIHGeneral Manager

Using the in-room TV guide

Use the television remote to select Watch TV, Guest Directory or Guest Information. The Guest Information area also provides a wake-up alarm and local weather. Press Back to return to the previous screen.

Guest services

Wi-Fi
Wi-Fi is available throughout the hotel. Connect to Hilton Honors – no password is required. Please contact the Front Desk if you need assistance.
Breakfast
A full buffet breakfast is served daily in the conservatory.
Mon – Fri
7:00 am – 10:00 am
Weekends & public holidays
7:30 am – 10:30 am
Parking
Parking is monitored by automatic number plate recognition. Register your vehicle at the Front Desk and display the voucher to avoid a Penalty Charge Notice. Daily resident charges apply from 11:00 am until 12 noon the following day.
Car
£15 per day
Van
£25 per day
Housekeeping
Bedrooms are serviced daily between 8:00 am and 2:00 pm.
Do Not Disturb
Display the Do Not Disturb sign outside your door if you do not wish to be disturbed. Housekeeping staff will not enter a room while the sign is displayed.
Wake-up call
Contact the Front Desk for a personal wake-up call, or set an alarm through the Guest Information area on the television.
Food and drink
A limited range of snacks and drinks is available at Reception. The Spark Shop is open 24 hours a day for travel essentials and refreshments.
Forgotten essentials
Toothbrushes, toothpaste, razors, deodorant, sanitary products, phone charging cables and travel adaptors are available from the Spark Shop in the lobby.
Luggage storage and assistance
Luggage storage is available to residents at check-in or check-out only. Please ask a member of staff if you require help with your luggage.
Laundry and dry cleaning
A third-party service is available Monday to Friday. Garments must be left at Reception by 9:00 am. A laundry bag and price list are available in your wardrobe.
Baby cots
Available free of charge on request, subject to availability.
Lost property
Items found by Housekeeping are recorded and kept securely for three months before disposal.
Smoking
The hotel is non-smoking. Smoking is not permitted in bedrooms or public areas. A £150 charge applies where the non-smoking policy is breached.

Fire safety

Please familiarise yourself with the fire evacuation procedure displayed on the back of your bedroom door. Guests who are hard of hearing or have any disability that could affect their ability to leave the building during a fire should notify the Front Desk team.

If you discover a fire

Raise the alarm using the nearest call point. Leave the building by the nearest safe fire exit and proceed to the Fire Assembly Point at the front of the hotel.

If you hear the fire alarm

Close your bedroom door, leave the building immediately and follow the directional signs to the nearest exit. The evacuation information on the back of your bedroom door shows the route from your room.

Important

Do not re-enter the building for any reason until an authorised person confirms that it is safe to do so.

Local attractions

Kew Gardens

A world-famous botanic garden in southwest London, with extensive living plant collections, a major herbarium, a specialist library and a large collection of botanical illustrations. Kew Gardens is a UNESCO World Heritage Site and one of London’s leading visitor attractions.

Syon Park

The 139-acre garden surrounding Syon House, the London home of the Duke of Northumberland in Isleworth. The landscape was designed by Capability Brown in the eighteenth century and is Grade I listed.

Chiswick House and Gardens

A Palladian villa completed in 1729 and an important example of Neo-Palladian architecture. Its 26-hectare grounds are among the earliest examples of the English landscape garden.

Fuller’s Griffin Brewery Tour

A behind-the-scenes tour of a working brewery, covering its history, heritage and brewing process. The experience lasts around 90 minutes and normally concludes with a tutored tasting.

Sipsmith Distillery

A small-group introduction to Sipsmith’s history and gin-distilling methods, typically accompanied by a gin cocktail and tastings.

Twickenham Stadium

Visit the home of English rugby on a guided stadium tour. With more than 82,000 seats, it is the world’s largest dedicated rugby venue and remains known locally as the Cabbage Patch.

Wembley Stadium Tour

A guided experience for sports fans and families, with time for photographs and questions around the famous stadium. Children under 16 must be accompanied by an adult.

Richmond Park

The largest of London’s Royal Parks, created by Charles I in the seventeenth century as a deer park. It is nationally and internationally important for wildlife conservation and is protected for its natural and historic interest.

Diana, Princess of Wales Memorial Fountain

A memorial in Hyde Park designed to reflect Diana’s spirit and love of children. It is located south of the Serpentine Lake and east of the Serpentine Galleries.

TV & channels

Watching television

Select Watch TV from the main screen to view the available channels. The TV Guide shows live programme information and is updated automatically. Press Back on the remote to exit the guide.

External inputs

The television provides HDMI 2 and HDMI 3 external inputs. Select External Inputs and choose the required connection from the list shown on screen.

Wake-up alarm and weather

The Guest Information area allows you to set a one-time or daily wake-up alarm and view current local weather. For a personal wake-up call, contact the Front Desk.

Channel line-up

Channel availability and numbering may change. Use the live TV Guide for the latest programme information.

Hilton Honors

Hilton Honors is free to join. Members receive exclusive benefits at participating hotels, earn points on eligible stays and can redeem points for rewards including free nights. Please speak to the Front Desk or visit the Hilton Honors website for details.